General terms and conditions

1. Scope

These terms apply to all orders placed with importsupport.ch, Dionisis Frezados, Zurich (“we”), in particular customs clearance, registration and transport of vehicles into Switzerland and when moving from Switzerland to Greece. Anything different applies only if it is written in the quote.

2. Quote and contract

Our quotes are valid until the date they state. The contract is concluded when you accept the quote online, by email or in writing. What counts are the services and prices in the accepted quote and these terms in the version in force at acceptance.

The calculations on our website are non-binding estimates. Only the accepted quote is binding.

3. Our services

We carry out the services listed in the quote with care and to the best of our knowledge (a mandate under Art. 394 et seq. of the Swiss Code of Obligations, OR). We do not guarantee a particular result, such as passing the vehicle inspection (MFK) or a particular purchase price.

If we negotiate with a seller for you, you conclude the purchase contract yourself. The seller, not us, is responsible for the vehicle’s defects, condition, history and description.

4. Customs clearance and official costs

For customs clearance we act as your representative towards the Federal Office for Customs and Border Security (BAZG). You remain the importer and owe the duties and taxes.

Official costs such as automobile tax, import VAT, the CO2 penalty and cantonal fees are not included in our price. When we clear the vehicle for you, you pay us the estimated customs taxes (automobile tax, import VAT and BAZG fees) as a deposit before clearance; we only clear the vehicle once your payment has arrived. We use it to pay the BAZG assessment and settle the difference on the final invoice: we refund any overpayment and invoice any shortfall. You pay the CO2 penalty and the cantonal fees directly to the authority concerned. The amounts in the quote are estimates; what counts is the BAZG assessment, the Swiss Federal Office of Energy’s decision and the road traffic office’s invoice.

When you move to Greece, the customs declaration is lodged by a customs broker licensed in Greece (εκτελωνιστής) whom we instruct on your behalf; the broker’s fee is included in our price. Registration in Greece is handled by our partner there with your power of attorney. Greek customs decide whether the relief for moving goods (μετοικεσία) is granted. If it is not granted, you owe the Greek duties and taxes. You pay official costs in Greece, such as the consulate’s certificate of moving, the KTEO inspection and the number plates, directly; the decisions and invoices of the Greek authorities are what count.

5. Transport

Transport is carried out by a carefully selected transport partner. Liability for loss and damage in transit is governed by the statutory rules on contracts of carriage and, for cross-border road transport, by the Convention on the Contract for the International Carriage of Goods by Road (CMR).

For cross-border road transport, compensation for loss or damage is limited to 8.33 special drawing rights of the International Monetary Fund per kilogram of gross weight (Art. 23 CMR). This can be less than the vehicle is worth. On request we insure the vehicle for its full value during transport; the price is then shown in the quote.

Please check the vehicle on handover and note any visible damage on the handover report straight away.

6. Your cooperation

You provide complete and truthful information and documents in good time, in particular the purchase contract or invoice, the registration document, the certificate of conformity (CoC), proof for personal belongings and a Swiss insurance certificate, and when moving to Greece the Greek consulate’s certificate of moving, a Greek insurance certificate and the powers of attorney for the authorities. You bear the consequences of incorrect or missing information, such as back payments or fines imposed by the authorities.

7. Prices and payment

Our prices are fixed prices in Swiss francs. We are not registered for VAT, so no VAT is added. Extra work not listed in the quote is charged only with your consent.

We invoice once the vehicle has been delivered and registered; when you move to Greece, once it is registered there. A deposit for customs taxes (section 4) is settled on that invoice. The invoice is payable within 10 days. After that you are in default without a reminder and owe default interest of 5 % a year (Art. 104 OR).

8. Dates

Dates we give are estimates. We are not responsible for delays caused by authorities, sellers, border waiting times, weather or other circumstances beyond our control.

9. Withdrawal

You can withdraw from the order at any time (Art. 404 OR). We charge pro rata for services already provided and costs already incurred, such as a booked transport. If you withdraw at an inopportune time, compensation for the resulting damage is reserved.

10. Liability

We are liable for damage we cause intentionally or through gross negligence. For slight negligence our liability is limited, as far as the law permits, to the price of the order concerned. As far as the law permits, we are not liable for decisions of authorities, for partner services under section 11 or for indirect damage such as loss of profit.

11. Partner services

On request we put you in touch with partners for insurance, leasing, financing, servicing and repairs. We do not advise you on these and do not conclude such contracts for you: the partner advises you and makes you an offer, the contract is concluded directly between you and the partner, and the partner’s terms apply. Lending is prohibited if it leads to over-indebtedness (Art. 3 of the Swiss Unfair Competition Act).

We currently receive no commission or other payment from any partner for the contacts we make. If that changes, we will state the amount per service in these terms beforehand. If you accept a quote under such a version, you agree that we keep the payment stated there (Art. 400 OR).

12. Data protection

We process your personal data in line with our privacy policy on importsupport.ch.

13. Governing law and jurisdiction

Swiss law applies. The place of jurisdiction is Zurich. Mandatory places of jurisdiction are reserved, in particular for consumers at their place of residence (Art. 32 of the Swiss Civil Procedure Code).

14. Language versions

These terms are available in German, English and Greek. The German version is binding.